Blijf op de hoogte van het laatste nieuws van RecallDesk.
Rutger Oldenhuis, oprichter van RecallDesk, zal tijdens Eurobike 2022 /Eurobike Academy een presentatie geven over “Liability in case of e-bike battery fire”.
Battery fires are an increasing concern in the bicycle industry. Product safety and liability are closely linked. This lecture will give insight on questions like ‘who within the supply chain is liable for a battery fire’, ‘can liability be excluded’, ‘what if a consumer did not follow the user instructions’, ‘what if the battery was refurbished’, ‘what if the cause of the battery fire could not be determined’, ‘how do insurance companies look at the risk of batteries’, and more.
Rutger Oldenhuis is an experienced and seasoned lawyer, holding a master degree in both civil and tax law. He has been Head of Legal of Shimano Europe for almost 17 years. In April 2021 Rutger became an independent legal consultant and founded RecallDesk, which is specialized in product safety and recalls.
|Categories||Workshops & Presentations , EUROBIKE ACADEMY|
|Date||July 13, 2022, 3 p.m. – 3:45 p.m.|
|Location||Portalhaus: Room, Transparenz 1|
Op 17 mei 2022 geeft RecallDesk een presentatie met als titel “Do you Recall?” in het kader van ProductIP‘s Compliance Tuesday.
Een product recall kan grote impact hebben op uw onderneming. We gaan het hebben over best practices op het gebied van product recalls, waarbij o.a. de volgende onderwerpen aan de orde zullen komen:
– Wat kunt u doen om een recall te voorkomen?
– Hoe kunt u zich op een recall voorbereiden?
– Tips voor het managen van recalls?
– En als het u toch overkomt, wat kunt u doen om de impact te beperken?
About ProductIP’s Compliance Tuesday
For any serious company involved in manufacturing, retail and trade of non-food consumer goods, product compliance has become an integral part of their operation. To support you with this substantial challenge ProductIP organizes since 2012 Compliance Tuesday sessions where experts offer you insight in regulatory changes, a potential impact on your business, and how to deal with those.
Visitors to Compliance Tuesday confirmed that it brought them knowledge and a valuable extension of their professional network. Access to Compliance Tuesday is free, reservation is required. Compliance Tuesday sessions are also open for non-ProductIP-users.
17 mei 2022 || English – Zoom | 11:00 – 12:00 || NL – Live | NL 13:45 – 15:30
Presentatoren: Rutger Oldenhuis || RecallDesk & Caspar ter Horst || ProductIP
RecallDesk is partner van SGIA
RecallDesk is trotse partner van de Sporting Goods Industry Association of the UK (SGIA). De SGIA vertegenwoordigt fabrikanten, groothandels en distributeurs van sportartikelen in het Verenigd Koninkrijk. De vereniging is meer dan 100 jaar geleden opgericht en vertegenwoordigt sportmerken op de Britse markt. RecallDesk kijkt ernaar uit om samen te werken met de SGIA en haar leden!
Interview with Rutger Oldenhuis in Cycling Industry Newsvan
RecallDesk geeft een presentatie over product recalls bij APPLiA
RecallDesk heeft een presentatie over product recalls gegeven bij APPLiA Nederland, de branche organisatie voor elektrische huishoudelijke apparaten. De volgende onderwerpen stonden op de agenda:
(1) hoe een recall te vermijden,
(2) hoe voor te bereiden op een recall,
(3) hoe een recall te managen en
(4) hoe kunnen de lasten van een recall verhaald worden (kosten en schade).
Het is goed om te zien dat de leden van APPLiA Nederland veiligheid uiterst serieus nemen.
Artikel over RecallDesk in WFSGI Magazine
RecallDesk heeft een bijdrage geleverd aan het recent gepubliceerde WFSGI Magazine 2022 The New Age of Disruption. Het artikel van Rutger Oldenhuis is getiteld ‘Product recalls: better safe than sorry’.
De WFSGI (World Federation of the Sporting Goods Industry) is de gezaghebbende wereldwijde organisatie voor de sport artikelen industrie en is officieel erkend door het International Olympic Committee (IOC). RecallDesk is trotse partner van de WFSGI.
RecallDesk is trotse partner van WFSGI
RecallDesk is trotse partner van de World Federation of the Sporting Goods Industry (WFSGI). Het partnership beoogt leden betaalbare toegang te geven tot een specialist op het gebied van product recalls.
De WFSGI en RecallDesk hebben een gezamenlijk persbericht gepubliceerd:
Taking safety seriously. Together.
The number of product recalls has been growing steadily over the past decade. Sports equipment, including bicycles and bicycle parts, is high on the list of most frequent product recalls. Either big or small, recalls are complex projects that need to be managed properly. A recall requires a lot of resources and may hit a company’s P&L badly. Whilst some companies may be perfectly equipped to manage a product recall by themselves, many others may not. But in any case, consulting a recall expert may add value, whether it is to lead or complete a recall team.
The new partnership between the WFSGI and RecallDesk aims to offer WFSGI members affordable access to a specialist in the field of product recall management. RecallDesk is unique in offering a combination of services that can be tailored to the needs of a company facing a recall. RecallDesk offers legal, risk management and operational support.
RecallDesk, located in the Netherlands, was founded by Rutger Oldenhuis, former Head of Legal at Shimano Europe. The WFSGI and Rutger go back a long way. Rutger has been an active member of the WFSGI Legal Committee for many years, including several years as Vice Chairman.
Robbert de Kock, President and CEO of the WFSGI:
“The philosophy and values of WFSGI and its members are reflected by numerous WFSGI projects and initiatives, like the Responsible Sports Initiative, Labelling Database, Communication on Action, CR position papers and many more. Product safety and standards are also high on the WFGSI agenda. And yet, despite all efforts to manufacture and sell only safe products, a company may be faced with a product recall. The new partnership with RecallDesk therefore fits very well with the philosophy and services of WFSGI. I can wholeheartedly recommend the services of RecallDesk to our members.”
Rutger Oldenhuis, Owner and Founder of RecallDesk:
“I am proud and grateful for the opportunity to partner with the WFSGI. With this partnership the WFSGI recognizes the importance of a well-managed product recall. I am very much looking forward to working closely together with the WFSGI and its members.”
Voor meer informatie over dit partnerschap verwijzen wij u naar de website van de WFSGI hier.
Oprichter RecallDesk geïnterviewd door SGI Europe
Op 13 mei 2021 heeft SGI Europe een interview met Rutger Oldenhuis, oprichter van RecallDesk, gepubliceerd:
New RecallDesk eases burden of product recalls in Europe
The expensive product recall at Peloton Interactive, which is expected to lead to extraordinary charges of $125 million for this fast-growing American home fitness equipment company, is sending out a strong signal that the sporting goods industry must be bet- ter prepared to face similar issues, partly because the technology behind the products is becoming more and more sophisticated.
RecallDesk, a new company based in the Netherlands, claims to be the first specialized service provider in Europe that can help suppliers and importers in the broader consumer goods sector to prevent or minimize similar losses through its legal, risk management or operational support.
According to the OECD, which has its own recall portal, the sporting goods industry, including the now booming bike segment, is the fifth-largest issuer of product recalls issues on a list led by the toy and automotive industries.
Rutger Oldenhuis, the 46-year-old lawyer who is running the new company, has gathered a lot of experience in this area as the head of Shimano Europe’s legal department for more than 16 years. He has also been a vice chairman of the legal committee of the World Federation of the Sporting Goods Industry (WFSGI).“Recalls always happen when it’s least expected,” says Oldenhuis, recommending prevention as the best possible methodology to avoid serious consequences. Besides taking product compliance seriously, he proposes that any consumer goods company should prepare in advance a “recall plan” that would include a detailed recall procedure in case it is required, with a checklist and a communication template, pointing out that even national importers must adhere to certain safety standards.
“A well-conducted recall may not harm your brand, but instead even increase your customers’ trust,” he adds. A recent survey conducted by the European Commission shows that 54.4 percent of consumers have raised their level of confidence in a brand or a retailer after learning about a product recall. In addition, 63.5 percent of them have started paying more attention to product recalls after such an experience.
Typically, a generalist law office takes care of product recalls, but its intervention may not have the best possible effects because of limited expertise in the area. As the Peloton case shows, a recall may hit a company’s P&L badly and yet not many companies seem to be aware of the possibilities to recover substantial recall costs. For example, in certain Euro- pean countries such as Germany and the Netherlands, they may be subject to recovery based on statutory insurance law. RecallDesk can advise on recovering recall costs and conduct an audit of a company to optimize its liability insurance. RecallDesk is building up a pan-European network of experts in this area.
RecallDesk can also jump in to advise a company on how to mitigate the effect of a product recall when it becomes inevitable or when it is hit by a consumer complaint on a safety issue, taking eventually the lead in managing the recall. In most instances, Oldenhuis says, a voluntary recall is better than a mandatory recall ordered by national consumer safety protection authorities, where the European Commission subsequently takes action on a wider scale. In Europe, voluntary recalls are generally done in nine out of ten cases, but they are not as widely publicized as in the U.S., where the Consumer Safety Protection Commission (CSPC) has a louder voice.
More information is available under www.recalldesk.com.
Voormalig hoofd juridische zaken van Shimano Europe start RecallDesk
RecallDesk is in het nieuws! Op 8 april 2021 heeft Bike Europe een artikel gepubliceerd over de start van RecallDesk.
“A product recall means crisis,” says Rutger Oldenhuis who was manager Legal Affairs at Shimano Europe for more than 16 years. “Either big or small, recalls are complex and need to be managed properly. A recall requires a lot of resources and may hit a company’s P&L badly. We are specialised in managing recalls, from smaller to complex multi-jurisdictional recalls. Whatever the situation, we can offer the needed support, either to lead or complete a recall team.”
“Even though a recall is a major crisis, at Shimano I have always experienced a positive team spirit when working together towards a common goal: the safety of customers. With RecallDesk I would like to offer my recall experience to the consumer goods industry. Considering my professional background, RecallDesk may be particularly interesting for the bicycle industry.”