To Avoid Crisis Or Be Prepared
Placing only safe products on the market should be part of every consumer goods organizations strategy and corporate culture. It should not be the responsibility of one person or department, but a responsibility that is shared across multiple disciplines. Creating and enhancing a product safety culture within your organization is first or all a matter of connecting the dots. To help organizations enhancing their product safety processes, RecallDesk has developed a QuickScan. This QuickScan is largely based on ISO standards 10377 and 10393, added with own knowledge and experiences. The ISO standards have multiple layers that allow you to go as deep into your product safety processes as your company may wish. This QuickScan has filtered out only those product safety aspects that – when solved or paid attention to – may offer you quick wins.
Before placing them on the market, make sure your products are safe and comply with the relevant applicable laws and standards. RecallDesk can help you with that. In case RecallDesk does not have the required expertise, we work with a number of selected business partners who are specialized in the specific product industry. We can also work with the preferred business partners of our clients.
Risk assessment (pre-market)
When bringing a new product to market, it’s important to take the time to conduct a thorough risk assessment before launching. This process helps to identify potential hazards associated with the product and ensures that steps are taken to mitigate these risks.
By performing a product risk assessment, you can:
- Identify potential hazards: A risk assessment can help you identify potential hazards associated with your product, such as safety risks, health risks, and environmental risks.
- Evaluate the likelihood and severity of those hazards: Once potential hazards are identified, you can evaluate the likelihood and severity of each hazard. This helps you prioritize which risks are most critical to mitigate.
- Develop risk mitigation strategies: With an understanding of the potential hazards and their severity, you can develop strategies to mitigate those risks. This may include modifying the product design, changing manufacturing processes, adding warning labels or instructions, or providing protective equipment.
- Ensure compliance with regulations: Conducting a risk assessment can also help ensure that your product complies with relevant regulations and standards, reducing the risk of liability and potential legal issues down the line.
Overall, performing a product risk assessment is an essential step in ensuring that your product is safe, compliant, and successful in the market. Don’t skip this critical step – take the time to assess potential risks and put mitigation strategies in place before launching your product.
A good product manual is an essential component of any successful product. It provides customers with the information they need to use your product safely and effectively, and can also help reduce the number of customer support inquiries and returns.
Here are some of the reasons why a good product manual is so important:
- Helps customers use the product safely: A well-written product manual provides clear and concise instructions on how to use the product safely. This includes information on any potential hazards or risks associated with the product, as well as instructions on how to avoid them.
- Improves customer satisfaction: When customers have access to a clear and easy-to-use product manual, they are more likely to be satisfied with their purchase. A good manual can help customers feel more confident in their ability to use the product, reducing frustration and increasing overall satisfaction.
- Reduces customer support inquiries: A comprehensive product manual can also help reduce the number of customer support inquiries you receive. When customers have access to clear instructions and troubleshooting information, they are less likely to need additional assistance from your support team.
- Minimizes returns and warranty claims: A good product manual can also help reduce the number of returns and warranty claims. When customers have access to clear information on how to use the product and troubleshoot common issues, they are less likely to return the product or make a warranty claim.
A good product manual builds on the risk assessment (pre-market) and is an essential tool for any product-based business. It helps ensure customer safety, improves satisfaction, reduces support inquiries and returns, and can even help increase sales. If you’re launching a new product, be sure to invest the time and resources into creating a high-quality product manual. RecallDesk can help you with that.
With our legal expertise RecallDesk can help you making sure that responsibilities and liabilities around product compliance and recalls are contractually well-stipulated, in the upstream as well as downstream supply chain.
Having a recall plan ready gives you immediate control in times of crisis, saving time and money. A recall plan typically includes a recall procedure, the names/functions of the recall team, a checklist, a contacts list, useful templates, and so on. A recall plan should be tailored to the organization using it.
Recall training & workshops
For companies having a higher risk of product recalls, it may be very helpful to organize recall training and workshops. A recall simulation may be very useful in order to train a recall team and prepare the organization, just in case.
Rutger Oldenhuis LLM speaks regularly as an expert at various occasions and events. Reach out to us if you are interested to host or join a webinar.